Refund policy

Return Policy - Consumer Guarantees Act Compliance

General Return Conditions

You have the right to return an item if it does not meet the guarantees outlined in the Consumer Guarantees Act 1993. This includes situations where the product is faulty, damaged, or does not perform as described.
If the product is faulty or defective, you are entitled to a repair, replacement, or refund, at your discretion.

Change of Mind

Under the Consumer Guarantees Act, returns for change of mind are not required by law. Therefore, change of mind returns are not accepted.
However, we do offer a 14-day return window for items that meet our return criteria, subject to a 20% restocking fee.

Return Criteria

To qualify for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Fragrances and perfumes are non-returnable due to hygiene and safety regulations.

Return Process

To initiate a return, please contact us at store@the-stockroom.co.nz within 14 days of receiving your item.
The customer is responsible for the return shipping costs, and we recommend using a tracked courier service.
Please send returns to the following address:
55C Twin Parks Rise, Papakura, 2110, New Zealand.

Damaged or Faulty Products

If your item is damaged or defective, please contact us immediately to arrange a repair, replacement, or refund in accordance with your rights under the Consumer Guarantees Act.
We will assess and process the return promptly to ensure you receive a fair outcome.

Non-returnable Items

The following items cannot be returned:

Sale or clearance items
Gift cards
Personal care items
Perfumes and fragrances (due to hygiene regulations)
Custom or personalized products
Perishable goods (e.g., food, flowers, plants)
Hazardous materials, flammable liquids, or gases

Refunds and Exchanges

Refunds for faulty items will be issued to the original payment method within 10 business days after your return is processed.
If the return is accepted, a 20% restocking fee will be applied to all returns that are not deemed faulty.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to return the item within 14 days for any reason, in line with the EU's Consumer Protection Laws. Items must be unused, with original tags, and in original packaging.